条款和规定

 RETURNS & REFUNDS

Our return policy is effective for ​30 days​ since receiving your product.​ To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please send an email to bagnoregio-us@outlook.com ​with your full name, order number, item description and the reason for your return.

Return requests for orders received and delivered after ​30 days​ will be politely declined. We hope you understand. ​If ​30 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away and a credit will automatically be applied to your credit card (or original method of payment) within a few days - depending on your bank.

Please make sure to read our item descriptions carefully. ​Please bear in mind that the photos may be slightly different from the actual products in terms of color due to the lighting during photo shooting or the monitor's display.

Every once in a while an issue may occur with an order. If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to ​replace or refund​ the item.

Our Responsibility

●  Faulty Product: If the product has a manufacturing defect.

●  Wrong Item Sent: If we send you the wrong product, color or size.

Your Responsibility

Oops! Somewhere along the way you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately we cannot refund your item.

For example:

Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.

Return / Exchange Process

If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.

Exchange Request Instructions

Please follow these instructions for Return Request:

1. Take a photo of the problem – If the problem is size, please use a ruler.

2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to ​bagnoregio-us@outlook.com.

Please include the following in the email:

- The photo(s)

- A specific description of the issue

- The Order Number - If there are multiple products in an order, identify the product with the issue

Our support team will respond within 1 business day and Return Instruction will be provided.

All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.

Refunds will not be granted if the customer ordered the incorrect size/color/quantity etc.​ We ship the exact item(s) that you select at the time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.

Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods. Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at bagnoregio-us@outlook.com.

退货和退款

       我们的退货政策自收到您的产品起 30 天内有效。要获得退货资格，您的商品必须未使用，与您收到的情况相同，并且还必须处于原包装中。如需退款（如适用），请发送电子邮件至 bagnoregio-us@outlook.com 并附上您的全名、订单号、商品描述和退货原因。

30 天后收到和交付的订单的退货请求将被礼貌地拒绝。我们希望你理解。如果您的订单已交付 30 天，很遗憾，我们无法为您提供换货或退款。

        收到并检查您的退货后，我们将向您发送一封电子邮件，通知您我们已收到您退回的商品。我们还将通知您批准或拒绝您的退款。如果您获得批准，我们将立即处理您的退款，并会在几天内自动将信用额度计入您的信用卡（或原始付款方式）——具体取决于您的银行。

请务必仔细阅读我们的商品说明。请注意，由于照片拍摄过程中的光线或显示器的显示，照片在颜色方面可能与实际产品略有不同。每隔一段时间，订单可能会出现问题。如果是这种情况，我们很乐意以任何方式为您提供帮助。如果问题是由于我们的错误造成的，我们非常乐意更换或退款。

我们的职责

● 故障产品：如果产品存在制造缺陷。

● 发送错误的物品：如果我们向您发送错误的产品、颜色或尺寸。

您的责任

哎呀！在此过程中的某个地方，您可能犯了错误。如果出现上述任何一种情况，则由您自行解决，很遗憾，我们无法退还您的商品。

例如：

错误提供地址：如果您在地址中犯了错误。对于由于客户在购买时输入的送货地址不正确而导致未收到的订单，我们概不负责。

退货/换货流程

如果您认为错误是由于我们的失误造成的，首先，请接受我们最诚挚的歉意！您的满意对我们来说是最重要的！我们很乐意更换或交换我们错过标记的任何物品。

交换请求说明

请按照以下说明进行退货请求：

1. 给问题拍照——如果是尺寸问题，请使用尺子。

2. 向bagnoregio-us@outlook.com发送一封主题为“Order # “YourOrderNumber” Replacement Request”的电子邮件。

请在电子邮件中包含以下内容：

- 照片）

- 问题的具体描述

- 订单号 - 如果订单中有多个产品，请确定有问题的产品

        我们的支持团队将在 1 个工作日内做出回应，并提供退货说明。

所有订单均保证发货。如果由于我们无法控制的情况而未收到订单，则将订购替换物品。替换物品将被运送到原始订单下达时列出的原始送货地址。

       如果客户订购的尺寸/颜色/数量不正确等，我们将不准退款。我们会运送您在购买时选择的确切商品。如果您需要更改订单，请尽快给我们发电子邮件，我们将尽力满足您的要求。如果您的订单已被处理或发货，我们将无法更改您的订单，也不会退款。

收到的有缺陷或损坏的物品将免费更换为相同的物品。如果商品有缺陷或损坏，我们还提供全额退款。

延迟或丢失退款（如适用）

如果您尚未收到退款，请先再次检查您的银行帐户。然后联系您的信用卡公司，您的退款可能需要一些时间才能正式发布。接下来联系您的银行。在退款之前通常有一些处理时间。如果您已完成所有这些操作，但仍未收到退款，请通过bagnoregio-us@outlook.com与我们联系。